Case Studies: Chat (2)

Focused on fostering connections beyond superficial appearances, Jigsaw strategically transitioned from PubNub to Stream Chat to enhance its user experience and seize an opportunity to rebuild its chat functionality from the ground up. This case study delves into the motivations behind this shift, the implementation experience, and the transformative impact on user engagement. About Jigsaw

Challenge: Medecision wanted to help its customers connect with patients faster and provide a more engaging care experience. The company's engineering team began building an in-house chat solution but ran into feature development and scalability issues. Strategy: The Medecision team pivoted away from its in-house build strategy in favor of integrating a ready-made component. They

Challenge: Pocket Gems sought a new chat solution to integrate with its mobile storytelling game, Episode. However, it posed a challenge to seamlessly transition millions of players to a more reliable, scalable, and supportive chat provider. Strategy: After carefully evaluating alternative chat providers, Pocket Gems chose to migrate from its existing solution to Stream's iOS,

Challenge: Zaya built text-only chat in-house but quickly received user feedback about the need for more interactivity and multimedia capabilities. Engineering the requested features in-house would have taken at least six months, so the app's CEO and Co-Founder needed to evaluate third-party integrations. Strategy: Zaya chose Stream after reviewing its impressive SDK documentation, pricing, and

Challenge: Ajaib wanted to better serve its community of investors by upgrading the platform's in-app UX and messaging functionality. However, the company's existing chat provider was inflexible on pricing, and the existing in-house activity feeds infrastructure was resource-consuming, challenging to maintain, and did not yield the desired user engagement results. Strategy: Ajaib found Stream and

Challenge: Teamworks needed to upgrade its in-house messaging solution to better serve international customers and reduce engineering costs and the burden on customer support. Strategy: From the first sales call, it was clear to Teamworks that Stream could support their unique use case. Upon further review, they found the chat API and React and React

Challenge: Australia's leading school management software provider, Compass Education, needed to streamline communication for its three million daily active users, including teachers, school staff, parents, and students. But, building an in-house chat solution would be a resource-heavy lift for the enterprise and delay its product roadmap. Strategy: The team began vetting chat API vendors and

Challenge: Addiction recovery is grounded in connection, but a big part of that component was lost when the pandemic prevented groups from meeting in person. Having first-hand experience with the fragmented recovery services on offer, Daniel Fincham, Jacob Midtgaard-Olesen, and Edward Williams were inspired to revolutionize how the recovery community could effectively support one another

Challenge: Pluang wanted to replace its existing Telegram groups with an in-app messaging solution to create a more seamless UX for its investment community. Strategy: Pluang evaluated Stream, Sendbird, and Amity but chose to integrate the Stream Chat API and React SDK because of its ability to scale, reliably support a high number of DAU,

Challenge: Undivided needed a way for parents and their Navigators to communicate. They wanted it to feel engaging and natural for the end user while also being a reliable, flexible, performant solution that would be easy to maintain. Strategy: After testing several options, Undivided’s Principal Product Manager, Colleen Cassidy, integrated Stream Chat’s iOS and Javascript

Challenge: In addition to the daily quizzes and questions the app uses to spark conversation, Paired needed an in-app chat solution that would allow users to send messages to their partner and keep communication flowing. Strategy: Paired's Chief Technical Officer, Diego Lopez, evaluated several chat vendors based on their performance, level of customization, and features

Forced to leave behind their loved ones, stable housing, schooling, and child care during relocation, they face risks and challenges no one could prepare for. YesHelp makes the transition for displaced Ukrainians easier by connecting them to a network of verified volunteers in local communities. Stream donated its chat services to the non-profit, enabling users

Tabby is a flexible payment method that gives users the security and freedom to buy everything they need now, with the option to pay later in interest-free installments while earning cashback at their favorite stores. Looking to increase user satisfaction, Tabby sought to improve its customer support system for mobile users. Unable to replace its

Challenge: In an effort to modernize an industry rooted in years of tradition, Teleroute and Wtransnet needed an in-app chat solution that would appeal to a diverse user base while simplifying multi-lingual communication at every step of the transport process. Strategy: The freight exchange platform referenced its agility, cost, performance, user experience, and infrastructure criteria

The CollX app launched with Stream Chat fully integrated, intending to leverage it as a social component. While some collectors used it to build community, others negotiated deals through it—nevertheless, chat is an essential component for each way this marketplace is leveraged. Inspired by its customers, CollX sought to design a new feature to streamline

Challenge: The pandemic was a boon to the virtual events industry, and Accelevents experienced massive growth. Already moving towards a hybrid model, the company was well positioned to evolve with the market. To provide a unique and dynamic experience for their growing user base, the Accelevents team needed an adaptable chat solution that could launch

Challenge: Hopin, the leading shared experiences platform, was looking to enhance its Virtual Venue’s chat solution for reliable scalability — and fast. Strategy: After evaluating several third-party chat providers, Hopin’s engineers chose Stream for the API’s reliable infrastructure and ability to support millions of concurrent connections without latency. Using a custom UI, Hopin integrated Stream’s

Challenge: The engineering team behind Bunch, a multiplayer video chat gaming app, required a fast-to-market, asynchronous chat solution from a third-party provider. Strategy: After evaluating several competitors, Bunch chose to integrate the Stream React Native Chat SDK and UI kit. Bunch developers prototyped a chat app in hours, and launched with full chat functionality in

Challenge: The MyFuture website was created to provide a self-directed online portal to support the 4 million children and teens participating in the Boys & Girls Clubs of America. A messaging functionality with easy-to-use moderation features and block lists was required to drive engagement and participation in the platform. Strategy: The Boys & Girls Clubs

Problem: In the male-dominated gaming field, women often feel alienated — especially if they’re subjected to toxic comments. The*gameHERS is a new app that provides a safe space for women and femme-identifying gamers. The app required in-app chat and activity feed functionality to power this niche community and elevate the user experience. Strategy: The*gameHERS co-founders

Problem: The automotive software company Dealer-FX had an SMS text messaging platform that allowed service dealerships to communicate with vehicle owners. But as they scaled, they needed to develop a more sophisticated communication platform with features such as 1:1 chat and automated group messaging to improve the car maintenance experience. Strategy: Dealer-FX looked to Stream’s

Problem: Hio’s patented site engagement software, Hovr, required a real-time chat solution to drive community engagement. The Hovr team initially integrated Sendbird Chat. But they soon realized they required a more robust messaging solution that included out-of-the-box features such as threads, channels, URL thumbnails, AI moderation, and more. Strategy: Hovr transitioned from Sendbird to Stream

Problem: While Zumper facilitated the initial contact between renters and landlords, all subsequent communication was taking place outside of their platform over email, which could quickly become confusing for both potential tenants and landlords. Strategy: After evaluating third-party tech providers, Zumper chose to integrate the Stream Chat API for iOS, Android, and web using Stream’s

Problem: As Benzinga acquired more subscribers, it was clear that the financial platform needed to replace their “homegrown” chat feature with a more reliable and feature-rich chat solution. Strategy: Using Stream’s React SDK and components from the UI Kit, Benzinga Pro developers integrated the Stream Chat API into their platform within two to three months.

Problem: As Run The World garnered more users, the virtual event platform required a best-in-class chat solution with a custom pricing structure that could support their exponential growth and keep their community engaged. Strategy: Run The World integrated the Stream Chat API into its platform to replace a different third-party messaging solution. The company activated

Problem: The music discovery platform Bandsintown required a feature-rich chat functionality to add to their new live streaming concert platform, Bandsintown PLUS. Strategy: Bandsintown knew buying a chat solution was a better option than building one in-house. Already a Stream Feeds customer, Bandsintown used the Stream Chat Android SDK to integrate Stream Chat in less

Problem: When most in-person events went digital in early 2020, Freeman needed to integrate live stream chat functionality into its new virtual event platform to support thousands of concurrent users — and fast. Strategy: After evaluating several third-party chat API solutions, Freeman integrated Stream Chat using the React SDK in just three weeks to support

Events across various industries have a wide range of expectations and requirements. While a regional conference could be held in a high school gym, events such as executive board meetings or charity galas require higher-end venues. Along with his two fellow co-founders, Tiger Shen, CTO of the virtual event software, Welcome, recognized the need for

About Kiddom Founded in 2015, Kiddom is an educational technology platform designed to improve the teaching and learning experience in remote or hybrid classrooms. The technology enables a one-on-one connection between students and teachers, moderated class discussions, curriculum management, and much more. Kiddom is a one-stop-shop so teachers and students can focus on learning instead

Student+ is an Edinburgh-based edtech app designed to virtually connect university students with each other before they arrive at school. Behind the scenes, Stream Chat powers communication between users. Feature-rich in-app messaging is at the core of Student+’s functionality. Here, Co-Founder Jack McMillan shares Student+’s experience using Stream Chat, and how the technology is enabling

The Green Text. For iPhone users, few interactions on the device elicit such stress — or outright torment — as does the subjugation of an SMS (Short Message Service) text rendered in green. And inboxes are littered with them: political text messages have flooded mobile phones in the last few months, all of which are

About TaskRabbit TaskRabbit is an online and mobile task platform that connects people with trusted, reliable independent contractors called “Taskers” from their local communities who can help get work done in and around the home. TaskRabbit’s two-sided marketplace makes it possible for consumers to find immediate help with everyday tasks across more than 50 categories,

homeis is the first digital platform for foreign-born communities around the world with an aim to build a better internet for immigrants. Through homeis, one can join a community of locals who share the same homeland, find friends to share aspects of their cultural background, form a network of mutual aid and assistance, and discover